RiverBD Privacy Policy

Who We Are

RiverBD is a growing e‑commerce brand in Bangladesh, committed to offering high‑quality products at fair prices. Protecting your privacy and building trust with our customers is central to how we operate.

Information We Collect

When you shop with us, we collect certain personal details to process your order and provide better service. This may include:

  • Name, title, and gender
  • Date of birth
  • Email and postal address
  • Delivery address (if different)
  • Phone and mobile number
  • Payment details (including card information when applicable)

We also collect technical information such as your device’s IP address, browser type, and operating system to improve your shopping experience. If you choose, we may contact you with updates, promotions, or product news.

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate with you about purchases, updates, or inquiries
  • Improve our services and customer support
  • Handle payments securely
  • Respond to complaints, feedback, or suggestions

Sharing with Third Parties

We may share your information with trusted partners who help us deliver services, such as:

  • Logistics providers for shipping
  • Payment processors for secure transactions
  • Marketing and customer service support teams

These partners are only authorized to use your information as needed to perform their services. Please note that payment gateways and processors may have their own privacy policies governing the data you provide during transactions.

Security Measures

We take reasonable steps and follow industry best practices to protect your personal data against unauthorized access, misuse, or loss. Your information may be disclosed if required by law or if you violate our Terms of Service.

Your Rights

You have the right to:

  • Withdraw consent for marketing communications
  • Access, correct, or update your personal information
  • Request deletion of your data
  • File a complaint or ask for more details

For any requests, please contact us at support@riverbd.com.